Information Technology Specialist
First Bank Information Technology Specialist Job Description Effective Date:
EEO Code:
Job Description:
Officer Title:
Employee Name:
Reports to:
Director of IT Location:
FLSA Status:
Non-Exempt Job Status:
Full Time Notes:
Job Summary The Information Technology Specialist is responsible for providingtechnology support to First Bank employees, as well as assist the InformationTechnology Department with special projects and helping with complexwork-related problems that may affect the connectivity of our end users andcustomersDuties andResponsibilities Monitor and maintain the availability of end-user LAN connectivity and technology resources including servers, workstations, laptops, printers, and multimedia equipmentProvide first-level support for end-users by answering questions and troubleshooting issues related to general technical problems, including password resets, user lock-out, and otherEnsure that all workstations are operating properly by providing preventative maintenance, which include repairing equipment and troubleshooting when necessaryMonitor capacity reports weekly to ensure all Microsoft Windows and third-party patches are applied, anti-virus is up-to-date, and disk storage is adequateSecondary or AdditionalJob Duties Provide user end-support for Jack Henry applications and escalate service as neededMonitor batch jobs and other processes critical to daily operation and report any issues to the Senior IT SpecialistAssist Senior IT Specialist to deploy new machines and maintain operating systems, applications, drivers, and network configurations to be the most current and compliantAssist Senior IT Specialist to provide support to other departments and vendors as required during projects and other assignmentsAssist Senior IT Specialist to monitor and provide support for disaster recovery functions, including backups, replication, and site maintenance6Thisjob description in no way states or implies that these are the only duties tobe performedYou will be expected to follow any other job-related instructionsand to perform other job-related duties as requested by managementExperience and OtherRequirements College, Junior College, Trade education or equivalent education or training, or a combination of education and training in computer-related backgroundSatisfactory Credit Bureau and Background reportTyping, Fax Machine, Photocopier, Computer skills required including Word and Excel programsCritical thinking and using logic and reasoningGood verbal, written and telephone communication skillsAbility to maintain composure and skilled in customer serviceGood time management and organizational skillsMaintain flexible schedule to be available during emergencies or planned maintenance including nights, weekends, or holidays, as neededTravel to and from First Bank locations as neededStay up to date of technological advancements and trends in information technology by attending user groups and/or webinars or other education opportunitiesComply with all department and company objectives and goalsMaintain thorough knowledge of federal and state laws and regulations regarding IT policies including a thorough knowledge of FFIECAbility to work independently and in a team environmentDemonstrate prioritization and time management skills and attention to detailResearch and resolve problems with minimal supervisionAll First Bankemployees are required to 1Possess a team-oriented attitude with adesire to see success in themselves and others2Maintain a strict standard ofconfidentiality involving all transactions3Develop a working knowledge of all bankproductsStatement ofUnderstanding Iunderstand that the above duties and how I perform them are the requirements onwhich my performance will be judgedIt is understood that these duties may berevised from time to time at the discretion of the BankEUR's managementEmployeeEUR's Signature Date Reviewing First Bank Representative Date FIRST BANK MCCOMB MISSISSIPPI is an EEO employer - M/F/Vets/Disabled Recommended Skills Attention To Detail Communication Computer Literacy Coordinating Critical Thinking Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
EEO Code:
Job Description:
Officer Title:
Employee Name:
Reports to:
Director of IT Location:
FLSA Status:
Non-Exempt Job Status:
Full Time Notes:
Job Summary The Information Technology Specialist is responsible for providingtechnology support to First Bank employees, as well as assist the InformationTechnology Department with special projects and helping with complexwork-related problems that may affect the connectivity of our end users andcustomersDuties andResponsibilities Monitor and maintain the availability of end-user LAN connectivity and technology resources including servers, workstations, laptops, printers, and multimedia equipmentProvide first-level support for end-users by answering questions and troubleshooting issues related to general technical problems, including password resets, user lock-out, and otherEnsure that all workstations are operating properly by providing preventative maintenance, which include repairing equipment and troubleshooting when necessaryMonitor capacity reports weekly to ensure all Microsoft Windows and third-party patches are applied, anti-virus is up-to-date, and disk storage is adequateSecondary or AdditionalJob Duties Provide user end-support for Jack Henry applications and escalate service as neededMonitor batch jobs and other processes critical to daily operation and report any issues to the Senior IT SpecialistAssist Senior IT Specialist to deploy new machines and maintain operating systems, applications, drivers, and network configurations to be the most current and compliantAssist Senior IT Specialist to provide support to other departments and vendors as required during projects and other assignmentsAssist Senior IT Specialist to monitor and provide support for disaster recovery functions, including backups, replication, and site maintenance6Thisjob description in no way states or implies that these are the only duties tobe performedYou will be expected to follow any other job-related instructionsand to perform other job-related duties as requested by managementExperience and OtherRequirements College, Junior College, Trade education or equivalent education or training, or a combination of education and training in computer-related backgroundSatisfactory Credit Bureau and Background reportTyping, Fax Machine, Photocopier, Computer skills required including Word and Excel programsCritical thinking and using logic and reasoningGood verbal, written and telephone communication skillsAbility to maintain composure and skilled in customer serviceGood time management and organizational skillsMaintain flexible schedule to be available during emergencies or planned maintenance including nights, weekends, or holidays, as neededTravel to and from First Bank locations as neededStay up to date of technological advancements and trends in information technology by attending user groups and/or webinars or other education opportunitiesComply with all department and company objectives and goalsMaintain thorough knowledge of federal and state laws and regulations regarding IT policies including a thorough knowledge of FFIECAbility to work independently and in a team environmentDemonstrate prioritization and time management skills and attention to detailResearch and resolve problems with minimal supervisionAll First Bankemployees are required to 1Possess a team-oriented attitude with adesire to see success in themselves and others2Maintain a strict standard ofconfidentiality involving all transactions3Develop a working knowledge of all bankproductsStatement ofUnderstanding Iunderstand that the above duties and how I perform them are the requirements onwhich my performance will be judgedIt is understood that these duties may berevised from time to time at the discretion of the BankEUR's managementEmployeeEUR's Signature Date Reviewing First Bank Representative Date FIRST BANK MCCOMB MISSISSIPPI is an EEO employer - M/F/Vets/Disabled Recommended Skills Attention To Detail Communication Computer Literacy Coordinating Critical Thinking Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
